September 1st, 2011
Dear Manager,
My name is Tony, now retired from the teaching profession.
Perhaps too infrequently do you hear from members in the community of the service you provide when cars, specifically being serviced for them, is done with such kind attention and professionalism as I experienced in the past two days with a member of your staff.
Last Wednesday afternoon I was quickly attended to, at the service desk, by a Mr. Craig Rogers. He was most courteous, listened to my problem regarding the malfunction of the catch that would not lock the boot of my Ford Mondeo. He came outside to look at the none-closure of the boot of the car, sought immediately the help/advise of a nearby mechanic, took details of the registration, age, kilometers, etc of the car and when back at his desk, assured me that the part broken be immediately ordered.
In short, the next day, the part arrived, my car was attended to mid Thursday afternoon and within one hour, the job was completed. I meant this to be a short letter but I felt compelled to write a letter of appreciation for Craig, the receptionist who answered my mobile calls, the return and prompt return of calls, the coffee, paper etc., of the facilities in the lounge room. I was most impressed!
Might I conclude by also stating that while waiting for my car to be fixed, I could not help notice how well dressed the car sales staff presented themselves, the way they all spoke so politely with each other, even with the mechanics drifting in and out of the show room.
I hope this letter does not sound over the top for I write from the heart. I know there are some bad days when disgruntled people vent their anxiety, but I only have words of congratulations and appreciation for my few hours at Wignall Ford, Mornington.
Thankfully Yours, Tony
